Field Service Technician

Position Details:        

• Permanent, Full-Time
• Schedule: Monday to Friday
• On-Site

Location: Oakville, ON

About This Opportunity

The primary purpose of this position is to provide Field Service in the Commissioning of new Digital LED signs and the On-Site Service (break-fix) and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include; but are not limited to:

• Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.
• Commissioning and Service of new LED Signs: On-Site locations across Ontario.
• Priority Break/Fix: On-Site locations across Ontario. On-site parts replacement of LED modules, power supplies, or controllers as required to repair sign.
• Maintain customer satisfaction ratings based on criteria established by the company.
• Input service call information into the Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter the required information into drop-down menu fields to facilitate the gathering of service and product performance metrics.
• In doing the above activities, create a positive customer experience while meeting company standards pertaining to the quality of work performed and in compliance with company policies, procedures, legislation, regulation, and directions and identify non-compliance for resolution.
• Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace
• Other duties as assigned.

Requirements / Qualifications:

• 5 + Years Experience in Field Service and Maintenance.
• Experience in working at heights and operating a bucket truck and scissor lifts.
• G Drivers License
• Working at Heights & Lift Operator Certifications is considered an asset
• Ability to work independently to suggest and implement solutions for issues encountered in the field.
• Solid understanding of networking (Hardline, Wireless, and Cellular).
• Solid understanding of Electrical installation and service.
• Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
• Ability to work professionally with outside service providers.

Specific Competencies:

• Ensure all Service requests are completed to the customer’s satisfaction in a timely manner.
• Ensure all Service calls are PROACTIVELY followed up and customers are kept updated on service ticket status.
• Ensuring all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.

Work Conditions:

Physical Demands:

• Field Service work is performed on site on sign structures or when providing Help Desk support or performing depot repair in an office environment.
• This job requires some exposure to harsh weather conditions during commissioning or servicing of outdoor LED signage.
• Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.

Cognitive Demands:

• Strong organization and adherence to specified time lines.
• This position requires multi-tasking to ensure the varied job requirements are met.
• Flow and characteristics of work require work pressure for frequent periods of short duration or occasional periods of sustained duration.
• Ability to manage and de-escalate situations. Proven record of effectively managing conflict situations.

To apply for this position please email: recruiting@mediaresources.com