Field Service Technician

Position Details:        

  • Permanent, Full-Time
  • Schedule: Monday to Friday
  • On-Site

Location: Oakville, ON

About This Opportunity

The primary purpose of this position is to provide Field Service in the Commissioning of new Digital LED signs and the On-Site Service and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include; but are not limited to:

  • Commissioning of new LED Signs: On-Site locations across Ontario.
  • Priority Break/Fix: On-Site locations across Ontario. On-site parts replacement of LED modules, power supplies or controllers as required to repair sign.
  • Remote NOC Level 1 Technical Support in Oakville ON office.
  • Maintain customer satisfaction ratings based on criteria established by the company.
  • Input service call information into the Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter the required information into drop-down menu fields to facilitate the gathering of service and product performance metrics.
  • Utilize company-provided diagnostic tools (MRI Portal) and Remote Desktop software to triage and diagnose customer-reported issues.
  • In doing the above activities, create a positive customer experience while meeting company standards pertaining to the quality of work performed and in compliance with company policies, procedures, legislation, regulation, and directions and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace
  • Other duties as assigned.

Requirements / Qualifications:

  • 5 + Years Experience in Field Service and Maintenance of LED signage.
  • Experience in working at heights and operation of a bucket truck and scissor lifts.
  • G Drivers License
  • Working at Heights & Lift Operator Certifications is considered an asset
  • Ability to work independently to suggest and implement solutions for issues encountered in the field.
  • Solid understanding of networking (Hardline, Wireless, and Cellular).
  • Solid understanding of Electrical installation and service.
  • Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.
  • 5+ years experience in Tier I desktop supports providing similar technical responsibilities. Technical college and A+ certification is considered an asset.

Specific Competencies:

  • Ensure all Service requests are completed to the customer’s satisfaction in a timely manner.
  • Ensure all Service calls are PROACTIVELY followed up and customers are kept updated on service ticket status.
  • Ensuring all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.

Work Conditions:

Environment

  • Field Service work is performed on-site on sign structures or when providing Help Desk support or performing depot repair in an office environment.
  • This job requires some exposure to harsh weather conditions during the commissioning or servicing of outdoor LED signage.

Mental Effort

  • Strong organization and adherence to specified timelines.
  • This position requires multi-tasking to ensure the varied job requirements are met.
  • Flow and characteristics of work require work pressure for frequent periods of short duration or occasional periods of sustained duration.
  • Ability to manage and de-escalate situations. Proven record of effectively managing conflict situations.

Physical Effort

  • Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.

To apply for this position please email: recruiting@mediaresources.com