Posts Tagged "covid-19"

Ontario Operations 14-Day Shut-Down

To our valued customers:

As some of you may know, the Ontario & Quebec Provincial Governments joined a number of US states in announcing a 14-day shutdown of all non-essential businesses. This combined with the continued expansion of the coronavirus & our concern for the health risks to our employees, we are taking the prudent move to shut down our Ontario operations for the next two weeks.

At this time installation operations in other parts of Canada (specifically BC & Alberta) and the U.S. will remain open. We will monitor changes in Ontario and other locations on a day-by-day basis and if we can return to normal operations earlier, we will.

This change will mean all Print, 3D, Digital Fabrication and Installation Services in Ontario will be shut down effective midnight tonight to re-open April 8th, unless further Government changes are enacted. During this period staffing will be reduced to a skeleton crew to handle customer inquiries and deal with emergencies on a case-by-case basis. Our digital NOC service center will also remain open operating with their normal hours.

Our teams have been contacting customers with active orders to review alternatives. We also rushed the production of many projects so almost all digital deliveries in the next 3 weeks will not be impacted.

During this period our sales, customer service, project management, and management teams that you currently deal with will be available to answer your questions. Further, myself and my business partners are available to answer any question and can be reached at:

  • Will Thompson
    • Email: wthomson@mediaresources.com / Cellular: 416-319-0767
  • Keith Edwards
    • Email: kedwards@mediaresources.com / Cellular: 416-891-4812
  • Steve Gallow:
    • Email: sgallow@mediaresources.com / Cellular: 416-908-1571
  • And myself, Jeff Rushton:
    • Email: jrushton@mediaresources.com / Cellular: 416-723-1152

We will continue monitoring the situation on a day-by-day basis and will provide updates to you both via email and calls from our team members.

Thank you for your patience during this unprecedented time.

Regards,
Jeff Rushton
President & CEO
Media Resources, Inc.

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COVID-19 Update on Operations

Coronavirus-CDC

To Our Valued Customers and Friends:

The global spread of COVID-19 is affecting everyone personally and professionally. We want you to know that the health and safety of our employees, and yours, is and always will be our top priority.

I wanted to take a moment to summarize some of the things we are doing to keep our employees safe during this crisis while continuing business operations.

Most of our office staff are working remotely. Our field installers, printers, 3D fabricators, and digital production staff, are still operating. To protect them we have taken a series of steps to minimize the risk of COVID-19 contamination including staggered shifts, separation of work areas, temperature & health checks daily, protective gear, and of course mandatory hand washing.

For our install operations here is what we currently know for government entities:

  • Paid Duty Officers – Currently no disruption
  • City Inspections, Street Permits & Street Closure Permits – Currently cities are slow to respond given the understaffing caused by COVID-19. Some are not issuing any permits
  • Hydro Wire Covering – Currently no disruption but it is city dependent

While we can’t predict future delays, we are doing everything in our power to keep our normal operations flowing so we may continue to deliver our product & services to you, our valued customers.

We take all aspects of the situation seriously and will be continually updating our policies and procedures as new and updated information is available.

If you have any questions please call your sales, customer service or operations representative for information.

Thank you and be safe.

Regards,
Jeff Rushton
President & CEO

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